Returns & Exchanges
At Cosmetics Online, we want you to be completely satisfied with your beauty purchase. If a product doesn't meet your expectations, you can return or exchange unopened items within 30 days of delivery.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Pack Securely
Place the unused items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
Receive Refund or Credit
Once our quality control team inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing